OLTRE HOSPITALITY

Products to choose:

Hospitality Operations Consultancy:

• Secret guest evaluations

• Service levels creation

• Optimizing operations in different departments

• Standard procedures improving & implementing

• Costs optimization

• Hotel design, planning & concepts creation

• Food & beverage offer creation

• Pre-opening support

• Staff training

• Management & team leaders coaching

  Staff Training:

• Introduction to hospitality

• The basics; etiquette, appearance & professionalism

• Standards; service excellence

• Customer relations

• Effective communication

• Teamwork

  
  Management & team leaders coaching:

• Interpreting the behaviors of others

• Designing an effective team

• Managing emotions

• Mastering the essentials of influence

• The psychology of getting things done

• Experiments and mental training tips