Hospitality Insights: Enhancing Guest Experience at Mon Perin Camping Resort
In the world of hospitality, guest experience is paramount. And what better way to enhance that experience than by listening to the voices of the guests themselves?
We had the privilege of sitting down with Samanta from Mon Perin Camping Resort, renowned for their commitment to providing exceptional guest services and Krunoslav Šaravanja, Lead Data Solution Engineer from Megatrend the company developing Hospitality Insights.
In this interview, Samanta delves into the challenges they faced in collecting valuable guest feedback, the transformation brought about Hospitality Insights application, and the remarkable benefits reaped from this innovative approach. Krunoslav will demonstrate the capabilities of the Hospitality Insights application.
This demo will allow us to experience firsthand how this tool operates and witness its potential to elevate guest experiences and decision-making.
Samanta, could you share the current challenges you faced at Mon Perin Camping Resort with collecting client feedback? How did this impact your decision-making and guest experience enhancement?
At Mon Perin Camping Resort, where we offer diverse services from accommodations to entertainment, collecting guest feedback posed a challenge. We value guest opinions greatly, but gathering feedback while guests are still staying was difficult. Our aim was to address concerns during their stay to exceed expectations and avoid negative reviews.
Why did you choose Megatrend's Hospitality Insights application over competitors?
Hospitality Insights met our key needs - providing real-time feedback during and post-stay, and segment-based detailed analysis. Unlike competitors, this app enabled prompt reactions and detailed data analysis, enhancing guest satisfaction and simplifying complex reporting.
How challenging was implementing Hospitality Insights?
Megatrend's streamlined survey setup made the process easier. The main challenge was creating varied survey types due to our complex services. We successfully achieved this just before the season started.
What was the main challenge during implementation?
Distributing surveys was the biggest hurdle. Ensuring surveys covered all areas and were easily accessible for guests was crucial. Each accommodation type, as well as bars, restaurants, sanitary facilities, and Paleo Water Park, had separate QR codes for targeted feedback.
Samanta, please share remarkable guest and employee experiences with the application. Have you seen the operational benefits of Hospitality Insights?
Guests positively appreciated our timely responses. The app improved our relationship with guests, turning them into promoters, boosting loyalty and direct bookings. The app's insights also helped in adapting our offerings to guest needs and staying ahead in a competitive market.
How would you explain Hospitality Insights' significance to colleagues and hoteliers?
This app provides real-time understanding of guest needs, showing their opinions matter. It builds loyalty, encourages direct bookings, and adapts products to guest preferences.
Would you recommend Hospitality Insights to colleagues? What are your key reasons?
For those valuing guest opinions and seeking long-term partnerships, Hospitality Insights is essential. It fosters loyalty, encourages direct bookings, and keeps you ahead in a dynamic market.
Don't miss the opportunity to meet the Hospitality Insights team at the Best Stay Event in November in Zagreb, where you can explore even more innovative solutions and gain valuable industry insights firsthand.