Every year, Best Stay brings together the very best professionals in tourism and we are celebrating it by awarding those who really stand out in a specific area. Best Stay Awards were held for the first time in 2017, to recognise the latest and the greatest of innovative, secure, top-level solutions, companies and individuals who are really making a difference and representing the best of hospitality.

Best Stay 2018 Awards Categories


Hotel star of the year

WINNER: Robert Gasser, General Manager, Courtyard Belgrade City Center
Leading a team, overseeing operations and managing a hotel aren’t easy tasks – and we believe great leaders should be recognised and awarded for their continuous efforts in creating a positive work environment which motivates the staff to excel on a day-to-day basis. The judges will be considering examples of successful business growth, guest and staff reviews, as well as innovative strategies implemented for one or more of the GM’s or MD’s hotels.

The best new hotel on the block

WINNER: Royal Blue Hotel, Importanne Hotels & Resort
This award goes to a new and innovative hotel which opened in 2018. The judges will take into evaluation the design, story and concept, brand strategy, marketing communication and guest reviews while choosing the best new hotel in 2018.

“Simply the best” marketing campaign

WINNER: Hotel Group Budvanska Riviera
Implementing a good marketing strategy and making it work isn’t simple. This is why the judges are going to look into best examples of (including, but not limited to) (re)branding, website design, ad campaigns, e-mail marketing, social media campaigns, new revenue metrics… The judges are going to evaluate all aspects of the campaign, putting emphasis on final results.

Best Hotel Website

WINNER: San Servolo Beer and Spa Resort by Lloyds Design
A hotel’s website is a hotel’s shop window. Our judges are looking to award a website which sells its hotel in every way, including Design which is attractive and responsive for mobile devices, interactivity, simplicity, ease of booking, maintenance, integration with social media channels and other booking sites, originality.

The best next gen tech for hotels

WINNER: Oaky
The travel industry is being revolutionised with a number of new innovations which are being implemented by businesses. The judges wish to hear about the most useful and most innovative solutions which help hoteliers excite their guests and jump into the future. The judges will evaluate the benefits for both hotel and guests, practicality, efficiency and originality of the idea. Both vendors and hotels can apply for this award.

The #1 hotel dream team

WINNER: Hotel Park Split
There’s no “I” in team! To provide guests with the best possible experience, every hotel needs to have a well organised and devoted team of people. This is why we want to award the best hotel staff who work together well. Let the judges know what the guests say about your people, how you motivate your staff to always give their best and what the company culture is.

First-class hotel app

WINNER: Ailleron/Ilumio mobile concierge
From booking a room to hotel check-in, guests love to be mobile and have all the info at the tips of their fingers. Information needs to be accessible 24/7 and judges want to hear more about your mobile application, how it helps with hotel operations and improving the guest experience. The judges will be evaluating the UX design, usefulness of the app and any additional feature making your app stand out.

Best Stay 2018 Awards Judges


Best Stay 2019 awards application will be open in September.

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