Take a look at the conference agenda for 2018

Our two day conference programme will be held in English and covering all industry hot topics as guest experience, HR in tourism, new trends in marketing and sales and so much more. Want to be considered to speak at the event? Feel free to contact Andrea -


Winning the hospitality game today

Starting from  10:10 AM

Case study: What is next for HR now?

Tuba Ersoy, Global Human Resources Director, DO & CO Group, Austria

Starting from  10:30 AM

Case study: How to attract guests 365 days a year

Ayhan Basci, General Manager, Rixos Libertas Dubrovnik, Croatia

Starting from  10:50 AM

Case Study Valamar: Perfect Wi-Fi for perfect guest experience

Vlastimir Ivančić, Director of the IT and User Support Sector, Valamar Riviera, Croatia

Tatjana Peček, Business Consultant, Combis, Croatia

Starting from  11:10 AM

Panel: Searching for the ROI in trends like local, digital, simple, individual, smart

Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Lovorka Struna, Hotel Manager, Hotel Monte Mulini, Maistra, Croatia
Antonio Piantanida, Complex General Manager, HTP Orebić, Croatia
Jelena Nikolić, Revenue Manager, IN Hotel Belgrade, Serbia
Olivier Si-Tahar, General Manager, Holiday Inn Express Belgrade City, Serbia
Ninoslav Vidović, Director of Sales, Hilton Prague Old Town, Czech Republic

Starting from  11:50 AM

Coffee Break & Croissants

Powered by Julius Meinl
Speed networking from 12:10

Starting from  1:00 PM

Presentation: Technologies for your hotel of the future

Krešimir Jusup, ICT Standard Proposition & Pricing Management Expert, Hrvatski Telekom, Croatia

Starting from  2:40 PM

Case study: Kempinski Discovery - our story of local experience redemption

Petra Zierer, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia

Starting from  4:00 PM

Personalised Customer Experience. Don't just impress, listen!

Krešimir Šuljak, Project Manager, Asseco SEE, Croatia

Starting from  5:10 PM

SUPER Panel: How to cure the staffing headache in hospitality

Michael Caspar, General Manager, Radisson Blu Resort Split, Croatia
Adam Rowledge, General Manager, Georgian House, United Kingdom
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Julieta Serafimova, General Manager & Board Member, Grand Hotel Sofia, Bulgaria
Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Kristina Kirova, HR Manager, Aman Sveti Stefan, Montenegro

Starting from  6:30 PM

Best Stay 2018 Awards with Wine

Applications open in September

Starting from  9:00 PM

Best Stay 2018 themed party

We are taking this year's Best Stay party to another level - expect the unexpected with themed party and exciting surprises!


A vision of hospitality trends for tomorrow

Starting from  10:00 AM

Case study: Standing out in a crowded space through niche marketing

Adam Rowledge, General Manager, Georgian House Hotel, United Kingdom

Starting from  10:20 AM

Panel: All things smart and all things connected - Considering the usefulness of new trends in technology

Lora Vasileva, Front Office Manager, Suite Hotel Sofia, Bulgaria

Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia

Stefan Baumann, Hospitality Partner Account Manager, Hospitality & MDU Solutions CE & EE, Ruckus Networks, Germany

Starting from  11:20 AM

Cookies & Coffee Break

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Speed Networking from 11:40

Starting from  12:10 PM

Panel: Guest transportation today vs. tomorrow - How to plan ahead to attract more guests in the future?

Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Nicolai Czepluch, Director of Guest Experience, The Chedi Luštica Bay, Montenegro
Joze Tomaš, General Manager, Hotel Park Split, Croatia

Starting from  2:40 PM

IT as a source of unexpected new income in hotel business – how Croatia became the host of the largest international IT event in the region

Igor Grčić, Territory Manager for Romania, Croatia, Serbia, Slovenia, Bulgaria & CDG, Aruba Networks (a Hewlett Packard Enterprise Company), Croatia

Representative, Amadria Park, Croatia

Starting from  3:00 PM

Case study: Lešić Dimitri Palace & Korčula Town - an example of effective
destination management

Ivana Pačić Unković, Marketing Director, Lešić Dimitri Palace, Croatia

Starting from  3:20 PM

Best Stay Practical Workshops

Choose your favourite topic (Marketing, Sales or Revenue Management) and join that group to discuss the topic and learn about it in detail. Drinks and refreshments will be served in conference rooms during workshops.

Starting from  4:10 PM

The Best Networker Award & Best Exhibitor Award

For the first time at Best Stay, we will be giving away 2 very special awards: One for the Best Networker , ie. a person who networked the most during the event, and one for the Best Exhibitor , a company that showcased their products or services in the best way, interacted with the audience most and impressed most of our speakers - Stay tuned for more information!

Starting from  4:20 PM

Exhibitor giveaway prize draw

All hotel attendees will be given an exhibition passport for which they will collect stickers when they visit an exhibitor stand. During this prize draw, all passports which are filled with exhibitor stickers will enter the draw. The winners will be given special giveaways put together by the exhibitors - good luck!

Starting from  4:30 PM

Panel: What do we expect to see in the next five to ten years in hospitality? How to get the most out of what the future brings?

Živorad Vasić, IHG Area Manager, InterContinental Ljubljana, Crowne Plaza Belgrade, Serbia
Leonardo Buzov, Director of Sales & Marketing, Sheraton Dubrovnik Riviera Hotel, Croatia
Martin Jones, Vice President of F&B, AccorHotels, Switzerland
Gurhan Sayar, General Manager, Lazzoni Hotel, Turkey


Register now as the spaces are limited and for the HR workshop on Saturday, we only have less then 15 places left.