VIEW THE SCHEDULE

BEST STAY 2018 AGENDA

Take a look at the conference agenda for 2018

Our two day conference programme was held in English and covered all industry hot topics as guest experience, HR in tourism, new trends in marketing and sales and so much more. Want to be considered to speak at the next event? Feel free to contact Andrea - andrea@proper.com.hr

DAY ONE - THURSDAY, NOVEMBER 8

Winning the hospitality game today

Starting from  09:00 AM

Good morning sunshine - Grab your name badge & coffee

Starting from  10:00 AM

Welcome to Best Stay 2018

Anja Profozić, Director, Proper Events &  Research, Croatia
Conference Moderator: Tina Odinsky Zec, Director, Innovation and Entrepreneurship Center, ZSEM, Croatia

Starting from  10:10 AM

Case study: What is next for HR now?

Tuba Ersoy, Global Human Resources Director, DO & CO Group, Austria

Starting from  10:30 AM

Case study: How to attract guests 365 days a year

Ayhan Basci, General Manager, Rixos Libertas Dubrovnik, Croatia

Starting from  10:50 AM

Case Study Valamar: Perfect Wi-Fi for perfect guest experience

Vlastimir Ivančić, Director of the IT and User Support Sector, Valamar Riviera, Croatia

Tatjana Peček, Business Consultant, Combis, Croatia

Starting from  11:10 AM

Panel: Searching for the ROI in trends like local, digital, simple, individual, smart

Lovorka Struna, Hotel Manager, Hotel Monte Mulini, Maistra, Croatia
Antonio Piantanida, Complex General Manager, HTP Orebić, Croatia
Jelena Nikolić, Revenue Manager, IN Hotel Belgrade, Serbia
Olivier Si-Tahar, General Manager, Holiday Inn Express Belgrade City, Serbia
Jean-François Fontaine-Boullé, Director of Hospitality Sales - EMEA, Cambium Networks, France

Starting from  11:50 AM

Coffee Break & Croissants

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Speed networking from 12:10

Starting from  12:10 AM

SPEED NETWORKING

Starting from  12:40 PM

Case study - The Posthotel Achenkirch awarded onboarding
programme

Luisa Fath, Human Resource Manager, Posthotel Achenkirch, Austria

Starting from  1:00 PM

Presentation: Technologies for your hotel of the future

Krešimir Jusup, ICT Standard Proposition & Pricing Management Expert, Hrvatski Telekom, Croatia

Starting from  1:20 PM

LUNCH WITH HOSTED LUNCH TABLES

Pomalo - Take it easy with a glass of Merlot by Dalmacijavino

Starting from  2:40 PM

Case study: Kempinski Discovery - our story of local experience redemption

Petra Zierer, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia

Starting from  3:00 PM

Panel: Pricing, promotions and revenue management 2020

Yiorgos Peroutseas, General Manager, Grace Mykonos, Greece
Enis Hadžimujić, Head of Sales Department, Swissotel Sarajevo, Bosnia & Herzegovina
Samra Softić, Sales & Marketing Manager, Hotel President Sarajevo, Bosnia & Herzegovina
Petra Zierer, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia

Starting from  3:40 PM

Chill with Pipi (Boli me Pipi)

Starting from  3:40 PM

Case study: Building our brand new Revenue Management System for
all Maistra hotel

Ivan Bilandžić, Head of Revenue Management, Maistra, Croatia

Starting from  4:00 PM

Personalised Customer Experience. Don't just impress, listen!

Krešimir Šuljak, Project Manager, Asseco SEE, Croatia

Starting from  4:20 PM

FRUIT & COFFEE BREAK

Powered by Julius Meinl

Starting from  4:50 PM

Case study: The successes of, and learnings from, the Radisson Blu internship programme

Michael Caspar, General Manager, Radisson Blu Resort Split, Croatia

Starting from  5:10 PM

SUPER Panel: How to cure the staffing headache in hospitality

Michael Caspar, General Manager, Radisson Blu Resort Split, Croatia
Adam Rowledge, General Manager, Georgian House, United Kingdom
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Julieta Serafimova, General Manager & Board Member, Grand Hotel Sofia, Bulgaria
Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Kristina Kirova, HR Manager, Aman Sveti Stefan, Montenegro

Starting from  5:50 PM

REVIEW OF THE DAY’S CONTENT VIA PHOTOS, TWEETS & COMMENTS

Starting from  6:00 PM

Wine o’clock with Dalmacijavino

Starting from  6:30 PM

Best Stay 2018 Awards

Powered by Festo sparkling wine

Starting from  9:00 PM

Best Stay 2018 themed party

Nov 8, 21:00 | Lalezar Bar, Rixos Libertas Dubrovnik
We are taking this year’s Best Stay party to another level - expect the unexpected with Arabian Nights themed party and exciting surprises. (DJ & 3 drinks per person included)

DAY TWO - FRIDAY, NOVEMBER 9

A vision of hospitality trends for tomorrow

Starting from  09:40 AM

Flash-back to Day 1 - What did we learn yesterday?

Conference Moderator: Tina Odinsky Zec, Director, Innovation and Entrepreneurship Center, ZSEM, Croatia

Starting from  09:45 AM

How delivering a guest experience is no longer enough without a deeper
emotional connection

Alan Williams, Owner, ServiceBrand Global Ltd, United Kingdom

Starting from  10:00 AM

Case study: Standing out in a crowded space through niche marketing

Adam Rowledge, General Manager, Georgian House Hotel, United Kingdom

Starting from  10:20 AM

Panel: All things smart and all things connected - Considering the usefulness of new trends in technology

Lora Vasileva, Employee Performance and Talent Development Manager, Grand Hotel Sofia, Bulgaria
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Stefan Baumann, Hospitality Partner Account Manager, Hospitality & MDU Solutions CE & EE, Ruckus Networks, Germany
Delimir Tasić, IT Sales Unit Leader - Adriatics, SAMSUNG, Serbia

Starting from  11:00 AM

SAMSUNG hospitality solutions

Delimir Tasić, IT Sales Unit Leader - Adriatics, SAMSUNG, Serbia

Starting from  11:20 AM

Cookies & Coffee Break

Powered by Julius Meinl

Starting from  11:40 AM

SPEED NETWORKING

Starting from  12:10 PM

Panel: Guest transportation today vs. tomorrow - How to plan ahead to attract more guests in the future?

Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Nicolai Czepluch, Director of Guest Experience, The Chedi Luštica Bay, Montenegro
Davina Ljubičić Đirlić, Sales & Marketing Manager, Hotel Park Split, Croatia

Starting from  12:50 PM

Smart room & smart hotel concept: GPON - all in one hotel network infrastructure

Miki Bratanić, Hospitality Consultant & Solution Design Executive, Adria Electronic, Croatia

Starting from  1:10 PM

Case study: Creating an exceptional guest experience in disability friendly hotels

Mario Ovsenjak, General Manager, Hotel Gotham, United Kingdom

Starting from  1:30 PM

LUNCH WITH HOSTED LUNCH TABLES

Pomalo - Take it easy with a glass of Merlot by Dalmacijavino

Starting from  2:30 PM

Case study: Lešić Dimitri Palace & Korčula Town - an example of effective
destination management

Ivana Pačić Unković, Marketing Director, Lešić Dimitri Palace, Croatia

Starting from  2:50 PM

IT as a source of unexpected new income in hotel business – how Croatia became the host of the largest international IT event in the region

Igor Grčić, Territory Manager for Romania, Croatia, Serbia, Slovenia, Bulgaria & CDG, Aruba Networks (a Hewlett Packard Enterprise Company), Croatia

Starting from  3:10 PM

Best Stay Practical Workshops

Choose your favourite topic (Marketing, Sales or Revenue Management) and join that group to discuss the topic and learn about it in detail. Drinks and refreshments will be served in conference rooms during workshops.

1. REVENUE MANAGEMENT TRENDS IN HOSPITALITY
Ivan Bilandžić, Head of Revenue Management, Maistra, Croatia
2. NEW MARKETING TRENDS IN HOSPITALITY
Sandra Koroljević, Consultant, Hauska & Partner, Croatia
3. HOW TO BE UNIQUE?
Toni Babić, Director, Praktikum, Croatia

Starting from  4:10 PM

Best Exhibitor Award

For the first time at Best Stay, will be giving away a special award for the Best Exhibitor, a company that showcased their products or services in the best way, interacted with the audience most and impressed most of our attendees.

Exhibition passport GIFTS prize draw

All hotel attendees will be given an exhibition passport for which they will collect stickers when they visit an exhibitor stand. During this prize draw, all passports which are filled with exhibitor stickers will enter the draw. The winners will be given special giveaways put together by the exhibitors - good luck!

Starting from  4:30 PM

Panel: What do we expect to see in the next five to ten years in hospitality? How to get the most out of what the future brings?

Veljko Antonić, Front Office Manager, Crowne Plaza Belgrade, Serbia
Martin Jones, Vice President F&B, Accor Hotels, Switzerland 

Gürhan Sayar, General Manager, Lazzoni Hotel, Turkey
Leonardo Buzov, Director of Sales & Marketing, Sheraton Dubrovnik Riviera Hotel, Croatia