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BEST STAY 2018 AGENDA
Our two day conference programme was held in English and covered all industry hot topics as guest experience, HR in tourism, new trends in marketing and sales and so much more. Want to be considered to speak at the next event? Feel free to contact Andrea - andrea@proper.com.hr
DAY ONE - THURSDAY, NOVEMBER 8
Winning the hospitality game today
Starting from 09:00 AM
Good morning sunshine - Grab your name badge & coffee
Starting from 10:00 AM
Welcome to Best Stay 2018
Anja Profozić, Director, Proper Events & Research, Croatia
Conference Moderator: Tina Odinsky Zec, Director, Innovation and Entrepreneurship Center, ZSEM, Croatia
Starting from 10:10 AM
Case study: What is next for HR now?
Tuba Ersoy, Global Human Resources Director, DO & CO Group, Austria
Starting from 10:30 AM
Case study: How to attract guests 365 days a year
Ayhan Basci, General Manager, Rixos Libertas Dubrovnik, Croatia
Starting from 10:50 AM
Case Study Valamar: Perfect Wi-Fi for perfect guest experience
Vlastimir Ivančić, Director of the IT and User Support Sector, Valamar Riviera, Croatia
Tatjana Peček, Business Consultant, Combis, Croatia
Starting from 11:10 AM
Panel: Searching for the ROI in trends like local, digital, simple, individual, smart
Lovorka Struna, Hotel Manager, Hotel Monte Mulini, Maistra, Croatia
Antonio Piantanida, Complex General Manager, HTP Orebić, Croatia
Jelena Nikolić, Revenue Manager, IN Hotel Belgrade, Serbia
Olivier Si-Tahar, General Manager, Holiday Inn Express Belgrade City, Serbia
Jean-François Fontaine-Boullé, Director of Hospitality Sales - EMEA, Cambium Networks, France
Starting from 11:50 AM
Coffee Break & Croissants
Powered by Julius Meinl
Speed networking from 12:10
Starting from 12:10 AM
SPEED NETWORKING
Starting from 12:40 PM
Case study - The Posthotel Achenkirch awarded onboarding
programme
Luisa Fath, Human Resource Manager, Posthotel Achenkirch, Austria
Starting from 1:00 PM
Presentation: Technologies for your hotel of the future
Krešimir Jusup, ICT Standard Proposition & Pricing Management Expert, Hrvatski Telekom, Croatia
Starting from 1:20 PM
LUNCH WITH HOSTED LUNCH TABLES
Pomalo - Take it easy with a glass of Merlot by Dalmacijavino
Starting from 2:40 PM
Case study: Kempinski Discovery - our story of local experience redemption
Petra Zierer, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia
Starting from 3:00 PM
Panel: Pricing, promotions and revenue management 2020
Yiorgos Peroutseas, General Manager, Grace Mykonos, Greece
Enis Hadžimujić, Head of Sales Department, Swissotel Sarajevo, Bosnia & Herzegovina
Samra Softić, Sales & Marketing Manager, Hotel President Sarajevo, Bosnia & Herzegovina
Petra Zierer, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia
Starting from 3:40 PM
Chill with Pipi (Boli me Pipi)
Starting from 3:40 PM
Case study: Building our brand new Revenue Management System for
all Maistra hotel
Ivan Bilandžić, Head of Revenue Management, Maistra, Croatia
Starting from 4:00 PM
Personalised Customer Experience. Don't just impress, listen!
Krešimir Šuljak, Project Manager, Asseco SEE, Croatia
Starting from 4:20 PM
FRUIT & COFFEE BREAK
Powered by Julius Meinl
Starting from 4:50 PM
Case study: The successes of, and learnings from, the Radisson Blu internship programme
Michael Caspar, General Manager, Radisson Blu Resort Split, Croatia
Starting from 5:10 PM
SUPER Panel: How to cure the staffing headache in hospitality
Michael Caspar, General Manager, Radisson Blu Resort Split, Croatia
Adam Rowledge, General Manager, Georgian House, United Kingdom
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Julieta Serafimova, General Manager & Board Member, Grand Hotel Sofia, Bulgaria
Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Kristina Kirova, HR Manager, Aman Sveti Stefan, Montenegro
Starting from 5:50 PM
REVIEW OF THE DAY’S CONTENT VIA PHOTOS, TWEETS & COMMENTS
Starting from 6:00 PM
Wine o’clock with Dalmacijavino
Starting from 6:30 PM
Best Stay 2018 Awards
Powered by Festo sparkling wine
Starting from 9:00 PM
Best Stay 2018 themed party
Nov 8, 21:00 | Lalezar Bar, Rixos Libertas Dubrovnik
We are taking this year’s Best Stay party to another level - expect the unexpected with Arabian Nights themed party and exciting surprises. (DJ & 3 drinks per person included)
DAY TWO - FRIDAY, NOVEMBER 9
A vision of hospitality trends for tomorrow
Starting from 09:40 AM
Flash-back to Day 1 - What did we learn yesterday?
Conference Moderator: Tina Odinsky Zec, Director, Innovation and Entrepreneurship Center, ZSEM, Croatia
Starting from 09:45 AM
How delivering a guest experience is no longer enough without a deeper
emotional connection
Alan Williams, Owner, ServiceBrand Global Ltd, United Kingdom
Starting from 10:00 AM
Case study: Standing out in a crowded space through niche marketing
Adam Rowledge, General Manager, Georgian House Hotel, United Kingdom
Starting from 10:20 AM
Panel: All things smart and all things connected - Considering the usefulness of new trends in technology
Lora Vasileva, Employee Performance and Talent Development Manager, Grand Hotel Sofia, Bulgaria
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Stefan Baumann, Hospitality Partner Account Manager, Hospitality & MDU Solutions CE & EE, Ruckus Networks, Germany
Delimir Tasić, IT Sales Unit Leader - Adriatics, SAMSUNG, Serbia
Starting from 11:00 AM
SAMSUNG hospitality solutions
Delimir Tasić, IT Sales Unit Leader - Adriatics, SAMSUNG, Serbia
Starting from 11:20 AM
Cookies & Coffee Break
Powered by Julius Meinl
Starting from 11:40 AM
SPEED NETWORKING
Starting from 12:10 PM
Panel: Guest transportation today vs. tomorrow - How to plan ahead to attract more guests in the future?
Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Nicolai Czepluch, Director of Guest Experience, The Chedi Luštica Bay, Montenegro
Davina Ljubičić Đirlić, Sales & Marketing Manager, Hotel Park Split, Croatia
Starting from 12:50 PM
Smart room & smart hotel concept: GPON - all in one hotel network infrastructure
Miki Bratanić, Hospitality Consultant & Solution Design Executive, Adria Electronic, Croatia
Starting from 1:10 PM
Case study: Creating an exceptional guest experience in disability friendly hotels
Mario Ovsenjak, General Manager, Hotel Gotham, United Kingdom
Starting from 1:30 PM
LUNCH WITH HOSTED LUNCH TABLES
Pomalo - Take it easy with a glass of Merlot by Dalmacijavino
Starting from 2:30 PM
Case study: Lešić Dimitri Palace & Korčula Town - an example of effective
destination management
Ivana Pačić Unković, Marketing Director, Lešić Dimitri Palace, Croatia
Starting from 2:50 PM
IT as a source of unexpected new income in hotel business – how Croatia became the host of the largest international IT event in the region
Igor Grčić, Territory Manager for Romania, Croatia, Serbia, Slovenia, Bulgaria & CDG, Aruba Networks (a Hewlett Packard Enterprise Company), Croatia
Starting from 3:10 PM
Best Stay Practical Workshops
Choose your favourite topic (Marketing, Sales or Revenue Management) and join that group to discuss the topic and learn about it in detail. Drinks and refreshments will be served in conference rooms during workshops.
1. REVENUE MANAGEMENT TRENDS IN HOSPITALITY
Ivan Bilandžić, Head of Revenue Management, Maistra, Croatia
2. NEW MARKETING TRENDS IN HOSPITALITY
Sandra Koroljević, Consultant, Hauska & Partner, Croatia
3. HOW TO BE UNIQUE?
Toni Babić, Director, Praktikum, Croatia
Starting from 4:10 PM
Best Exhibitor Award
For the first time at Best Stay, will be giving away a special award for the Best Exhibitor, a company that showcased their products or services in the best way, interacted with the audience most and impressed most of our attendees.
Exhibition passport GIFTS prize draw
All hotel attendees will be given an exhibition passport for which they will collect stickers when they visit an exhibitor stand. During this prize draw, all passports which are filled with exhibitor stickers will enter the draw. The winners will be given special giveaways put together by the exhibitors - good luck!
Starting from 4:30 PM
Panel: What do we expect to see in the next five to ten years in hospitality? How to get the most out of what the future brings?
Veljko Antonić, Front Office Manager, Crowne Plaza Belgrade, Serbia
Martin Jones, Vice President F&B, Accor Hotels, Switzerland
Gürhan Sayar, General Manager, Lazzoni Hotel, Turkey
Leonardo Buzov, Director of Sales & Marketing, Sheraton Dubrovnik Riviera Hotel, Croatia