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BEST STAY 2018 AGENDA - FIRST GLANCE
Our two day conference programme will be held in English and covering all industry hot topics as guest experience, HR in tourism, new trends in marketing and sales and so much more. Want to be considered to speak at the event? Feel free to contact Andrea - andrea@proper.com.hr
DAY ONE - THURSDAY, NOVEMBER 8
Winning the hospitality game today
Starting from 10:10 AM
Keynote - The influencer game: a new era of storytelling
Sophie Clarke, Social Media Manager EMEA, Radisson Hotel Group, Belgium
Starting from 11:10 AM
Panel: Searching for the ROI in trends like local, digital, simple, individual, smart
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Lovorka Struna, Hotel Manager, Hotel Monte Mulini, Maistra, Croatia
Antonio Piantanida, Complex General Manager, HTP Orebić, Croatia
Jelena Nikolić, Revenue Manager, IN Hotel Belgrade, Serbia
Olivier Si-Tahar, General Manager, Holiday Inn Express Belgrade City, Serbia
Ninoslav Vidović, Director of Sales, Hilton Prague Old Town, Czech Republic
Starting from 11:50 AM
Coffee Break & Croissants
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Speed networking from 12:20
Starting from 1:10 PM
Presentation: Technologies for your hotel of the future
Krešimir Jusup, ICT Standard Proposition & Pricing Management Expert, Hrvatski Telekom, Croatia
Starting from 2:40 PM
Case study: Kempinski Discovery - our story of local experience redemption
Petra Zierer, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia
Starting from 4:50 PM
SUPER Panel: How to cure the staffing headache in hospitality
Michael Caspar, General Manager, Radisson Blu Resort Split, Croatia
Adam Rowledge, General Manager, Georgian House, United Kingdom
Robert Gasser, General Manager, Courtyard by Marriott Belgrade City Center, Serbia
Julieta Serafimova, General Manager & Board Member, Grand Hotel Sofia, Bulgaria
Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Kristina Kirova, HR Manager, Aman Sveti Stefan, Montenegro
Starting from 6:00 PM
Best Stay 2018 Awards with Wine
Applications open in September
Starting from 8:30 PM
Best Stay 2018 themed party
We are taking this year's Best Stay party to another level - expect the unexpected with themed party and exciting surprises!
DAY TWO - FRIDAY, NOVEMBER 9
A vision of hospitality trends for tomorrow
Starting from 10:20 AM
Case study: Standing out in a crowded space through niche marketing
Adam Rowledge, General Manager, Georgian House Hotel, United Kingdom
Starting from 10:40 AM
Panel: All things smart and all things connected - Considering the usefulness of new trends in technology
Lora Vasileva, Front Office Manager, Suite Hotel Sofia, Bulgaria
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Starting from 11:20 AM
Cookies & Coffee Break
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Speed Networking from 12:00
Starting from 12:10 PM
Panel: Guest transportation today vs. tomorrow - How to plan ahead to attract more guests in the future?
Zafiris Lampadaridis, General Manager, Mercure Belgrade Excelsior, AccorHotels, Serbia
Elena Radulović, Marketing & Event Manager, Importanne Hotels & Resorts, Croatia
Nicolai Czepluch, Director of Guest Experience, The Chedi Luštica Bay, Montenegro
Joze Tomaš, General Manager, Hotel Park Split, Croatia
Starting from 3:10 PM
Best Stay Practical Workshops
Choose your favourite topic (Marketing, F&B, Operations or Revenue Management) and join that group to discuss the topic and learn about it in detail. Drinks and refreshments will be served in conference rooms during workshops.
Starting from 4:00 PM
The Best Networker Award & Best Exhibitor Award
For the first time at Best Stay, we will be giving away 2 very special awards: One for the Best Networker , ie. a person who networked the most during the event, and one for the Best Exhibitor , a company that showcased their products or services in the best way, interacted with the audience most and impressed most of our speakers - Stay tuned for more information!
Starting from 4:20 PM
Exhibitor giveaway prize draw
All hotel attendees will be given an exhibition passport for which they will collect stickers when they visit an exhibitor stand. During this prize draw, all passports which are filled with exhibitor stickers will enter the draw. The winners will be given special giveaways put together by the exhibitors - good luck!
Starting from 4:30 PM
Panel: What do we expect to see in the next five to ten years in hospitality? How to get the most out of what the future brings?
Judit Sipos, Guest Relations Executive, The Ritz-Carlton Budapest, Hungary
Danijela Đurović, General Manager, Montenegro Stars Hotel Group, Montenegro
Živorad Vasić, IHG Area Manager, InterContinental Ljubljana, Crowne Plaza Belgrade, Serbia
Dragan Baričić, General Manager, Sheraton Dubrovnik Riviera Hotel, Croatia