Director of global guest experience and innovation, Dorchester Collection
ANA BRANT
Director of global guest experience and innovation, Dorchester Collection
Ana Brant serves as a Director of Global Guest Experience and Innovation for London’s based Dorchester Collection.   Unafraid to ruffle feathers, she routinely disrupts incremental change, engaging risk-takers, outsiders and rising stars in a swift journey from egocentric to customer-centric cultures. Recently named a leader challenging the status quo by HOTELS magazine, Brant's innovations in customer experience led to many articles in the Harvard Business Review and speaking engagements at Harvard University, The Malcolm Baldrige Awards & the Cornell Hospitality Research Summit. Ana holds a Bachelor’s of Science in Hotel & Resort Management and a Master’s of Science in Service Leadership & Innovation, both from the Rochester Institute of Technology in New York. At Cornell University she earned executive certifications in Strategic Leadership, Customer-Focused Product & Service Design, and Project Leadership. At Stanford University she earned the Innovation & Entrepreneurship Certificate. A native of Croatia, based in Los Angeles she splits her time between North America and Europe. Dorchester Collection is a portfolio of the world’s foremost luxury hotels in Europe and the USA, each of which reflects the distinctive culture of its destination. The current portfolio includes the following hotels (in order of them joining the group): The Dorchester, London; The Beverly Hills Hotel, Beverly Hills; Le Meurice, Paris; Hôtel Plaza Athénée, Paris; Hotel Principe di Savoia, Milan; Hotel Bel-Air, Los Angeles; Coworth Park, Ascot, UK; 45 Park Lane, London; Le Richemond, Geneva; and Hotel Eden, Rome.