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OCTOBER 19 2017

Best Stay 2017

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Thursday, October 19

Case study – Hotel Park Split – Our story of luxury from 1921 until today

​Joze ​Tomaš, ​general ​manager, ​Hotel ​Park ​Split, ​Croatia


Case study – Kempinski – our approach to luxury

Tomislav ​Hrala, ​cluster ​director ​of ​sales ​and ​marketing, ​Kempinski ​Palace ​Portorož, ​Slovenia


Case study – Obonjan Island Resort

Andrej Kačič, CEO, ​Collegium ​Mondial ​Travel, ​Slovenia


How ICT solutions can improve hotel operations and fulfil guests’ expectations

Ivana ​Beli Oštarčević ​, ​director ​of ​ICT ​propositioning ​department, ​Croatian ​Telecom, ​Croatia
Krešimir ​Jusup, ​ICT ​standard ​proposition ​& ​pricing ​management ​expert, ​Croatian ​Telecom, ​Croatia


Case study Swanky Mint Hostel – Creating the posh hostel

​Ante ​Grancarić, ​project ​manager, ​Swanky ​Mint ​Hostel, ​Croatia



Friday, October 20

Extending the hotel – guest relationship beyond the hotel walls

Alen ​Gojčeta, ​ICT ​director, ​VIPnet, ​Croatia
Lukša ​Jakobušič, ​director, ​Brenum ​(One ​Suite ​Hotel), ​Croatia


From prospect to loyal guest – personalised customer approach through the whole customer’s life-cycle journey

Dejan ​Blatnik, ​sales ​and ​business ​development ​manager, ​Adacta, ​Croatia


Landscape design for a wow effect

Nataša ​Tiška ​Vrsalović, ​director, ​Dionaea-Vrtovi, ​Croatia




Continuous and interactive customer relationship – luxury or necessity

Marko Ćorić, business consultant, Comping, Croatia


How technology can transform hotel guest experience, drive greater loyalty and deliver improved business performance

Petar Brgan, director of business development, Clico SEE, Croatia


Video marketing for the travel and hospitality industry

Jason Price, President, Covideo, United States of America


Hoist overview and new products

Paul Molloy, service excellence director, HOIST GROUP, United Kingdom


Luxury hotel performance overview

Ivana Nesković, senior manager, regional accounts, STR, United Kingdom


Case study – Boutique Hotel Adriatic – The story of the best small and family hotel in Croatia

Adriana Mikulić, sales manager, Boutique Hotel Adriatic, Croatia