We spoke with Bruno Nizić, General Manager at Hotel Vestibul Palace, one of our panellists at Best Stay 2019.

1. Hotel Vestibul Palace is a member of Small Luxury Hotels of the World. What are the benefits of being a member of this elite chain? Being a member of SLH had a huge impact on our business. It was a big investment for us from the very beginning, but during these 7 years of membership, we had an increase in reservations each year for approx. 15%, we were recognized in every part of the world, won many awards, so entering SLH was the right choice for us.

2. Your hotel is also a member of a brand – Stories, Croatian Unique Hotels. Could you give us a short insight into this brand? STORIES is a new organisation of 17 luxury hotels in Croatia located on the coast from Dubrovnik to Istria. All hotels offer high luxury with extraordinary service and a special story that makes each hotel unique.

3. There has been a lot of discussions that this season will not be as successful as previous years. Have you noticed any differences, how did you prepare for this season? The truth is that this season was not successful as the last one, but the last one was unreal good, so we had to lower our expectations because it is impossible for every next season to be better than the last one. We hit the top with the last one, and it just won’t go any higher than that, it just can’t.

4. In your opinion, why do we keep measuring and admiring the numbers of guests which visit each year, rather than focusing on improvement in the quality and types of guests? That is also my question for all the people that keep measuring numbers of guests. If you ask me, the most important thing is to improve quality, service and to give guests an unforgettable experience while they are in the destination, that will definitely bring more quality guests in the future, and it will lift up all destination.

5. Could you share with us your expectations from speaking at Best Stay event? What are you most looking forward to? I am looking forward to meeting all the people that will participate in the event, brainstorm with some of them, share our experiences, and maybe catch a few interesting advice about the hotel business. 😉

Get a chance to hear Bruno speak at Best Stay 2019, grab your ticket today – register here.