We spoke with Antonio Piantanida, Complex General Manager at HTP Orebić, who is a returning speaker at Best Stay 2018.
This year’s Best Stay conference will be focused on the best hospitality trends that work in practice. Which, in your opinion are the trends currently impacting the hospitality industry?
Hospitality trend is fast changing category. Actually, the trend is changing the trends permanently. The hospitality industry is expected to deliver a different and unique experience which is attractive, affordable and memorable. Tech is another current trend, especially user-friendly tech, but we have to find the balance between human touch and high tech. Travellers are running away from speed, mass production and banality toward the slowness and unique experience, as well as active holiday combined with tech, especially millennials. I believe that good food, local food full of flavour, and nice design and amenities, friendliness and human touch will be the everlasting basic trends in the hospitality industry.
One of the most important areas in hospitality is guest satisfaction – how do you keep improving your guest experience using new trends?
To full fill, the guest satisfaction is the art of success. The hospitality industry needs to follow the ultimate trends and work fast in their implementation. Investment in staff is the most significant key.
What are the biggest challenges in your job today?
The biggest challenge is to maximise guest satisfaction. The biggest limitation is to find and train good and qualified personnel.
What are you most looking forward to at this year’s Best Stay?
I am looking forward to hearing about the new experience of best practice from other colleagues and participants.
Want to meet or catch up with Antonio at Best Stay 2018? Register now.