General Questions

Best Stay event was invented, and is organised by PROPER EVENTS AND RESEARCH – you can check out more information and our other projects on our website here. We have experience in producing events since 2007 all over the world, from New Zealand to the UK, including working on events which took place in London, Prague, Krakow, Istanbul, Budapest, Berlin, Barcelona, Johannesburg, Dallas, Dubai… We are based in Croatia and Best Stay is our main flagship event for the South-Eastern European region, focusing on creating the best possible guest experience as a key event for hotels in the region who want to reach the very top and stay there. Our events are informative, interactive and fun, based on quality research from the target audience, and the results can be seen through the feedback of our attendees.

  • Owners, board members and directors of hotels and hotel groups
  • CEOs and managers of hotels and hotel groups
  • Purchasing managers, IT managers, marketing and sales managers
  • Supplier and advisors of quality products and services in tourism
  • Investors and developers in tourism
  • Project managers and consultants in hotels and tourism companies
  • Tour operators and travel agencies
  • Tourist boards and governments

We are taking care that all our speakers and attendees are as safe as they can be during the event. During the event we will be  implementing strategies to encourage behaviors that reduce the spread of COVID-19 among staff and attendees. Therefore the location is in the open air, all speakers and attendees will be spaced out to keep social distance (at the minimum of 1.5m), masks will be available for each attendee at the entrance, disinfectants will be available at several points in the location, frequent cleaning of surfaces will take place, hand shaking will be avoided at all times, if any speaker or attendee is feeling unwell or has a fever on the day of the event, they will be asked not to attend, and everyone will be contacted should we receive information after the event that one or more of the attendees was found to be Covid-19 positive.

Fee & Payment

The conference is an exclusive event and only open to those who register for it. The prices and registration links are listed here. Your attendee registration means that you will have access to a full programme, which includes: all educational content, lunch and other meals during the breaks and a chance to participate in all networking activities if you are a buyer (eg. pre-arranged meetings with other hoteliers you wish to meet, as well as our sponsors and exhibitors). Discounts are available for group bookings (groups of 5 or more attendees have a special price).
If you’d like to consider taking part as a sponsor or exhibitor, please contact us at info@proper.com.hr for more information about sponsorship or exhibition packages, which would then include your conference tickets for a certain number of attendees from your company.

Cancelations for Best Stay are not refundable, however substitutions (colleagues from the same company who attend in your place if you are not able to) are allowed. If you must cancel for any reason, please let us know by e-mail – info@proper.com.hr

The organiser holds the right to cancel the event, in which case all attendees will receive full refund.